1. Return Window

Eligible returns may be requested within 30 days from the delivery date. The delivery date is based on the carrier’s delivery record.

2. How to Start a Return

Contact DualDrive Motors using the current contact information published on this website and provide your order number, the reason for the return, and supporting photos when relevant. Wait for return instructions before shipping a product back.

3. Product Condition

For a standard change-of-mind or ordering-error return, the product should be unused and not installed, started, modified, or damaged after delivery. It should include the components supplied with the order and be packaged securely for return. Product-specific conditions may apply.

4. Return Shipping

If the customer returns a correctly supplied product because of a change of mind, ordering error, or other customer-selected reason, return freight may be the customer’s responsibility.

If DualDrive Motors ships the wrong product or a product arrives damaged or has a covered defect, DualDrive Motors will address the applicable return or replacement shipping costs according to the circumstances and applicable order terms.

5. Original Shipping Charges

Original shipping charges are refundable when the return results from an error by DualDrive Motors or another covered circumstance. For customer-initiated returns, original shipping charges may be non-refundable.

6. Restocking

Any applicable restocking charge will be disclosed before the return is finalized. No restocking charge applies where a return is required because DualDrive Motors shipped the wrong product or where applicable law prohibits such a charge.

7. Refunds

After the returned product is received and inspected, an approved refund will be issued to the original payment method where possible. Bank or payment-provider processing times may affect when the refund appears in the customer’s account.

8. Damaged on Arrival

If a shipment arrives visibly damaged, photograph the packaging and product, retain the shipping documentation, and contact DualDrive Motors promptly. Do not discard the packaging until the issue has been reviewed. We will provide instructions for the applicable freight claim, replacement, repair, or refund.

9. Wrong Product Received

If you receive a product that does not match your confirmed order, contact DualDrive Motors promptly with the order number and photographs of the product identification label. We will review the issue and provide the appropriate return and replacement instructions.

10. Warranty Claims Are Separate

A return under this policy is different from a warranty claim. DualDrive Motors provides a 5-year engine warranty where applicable, subject to the written warranty terms supplied with the order. A product that develops a covered issue after installation may need to be handled through the warranty process rather than the standard return process.

11. Free Freight Orders

Free freight shipping is available on qualifying orders over $2,500. Free outbound freight does not automatically mean customer-initiated return freight is free. Return shipping responsibility follows the applicable return circumstances and order terms.

12. Important Fitment Information

Customers should verify engine code, VIN, model year, drivetrain, transmission, and other fitment information before purchase. If you are unsure whether a product is compatible, contact DualDrive Motors before ordering. A fitment mistake by the customer may be treated as a customer-initiated return.

13. Policy Updates

DualDrive Motors may update this Return Policy when necessary. The version published on this page applies to orders subject to the policy, together with any product-specific terms disclosed at the time of purchase and any rights that cannot legally be excluded.

14. Contact

For return questions, order support, product fitment, or warranty guidance, use the current DualDrive Motors contact information published on the website.