Help Center
Get practical help with engine fitment, orders, shipping, returns, warranty, and using the DualDrive Motors store.
Engine Fitment
Before ordering, check the vehicle year, make, model, engine code, drivetrain, transmission, and VIN where appropriate.
Orders & Checkout
Review your product listing carefully and confirm the selected product, price, condition, and available specifications before checkout.
Shipping
Heavy engines may ship by freight. Qualifying orders over $2,500 can receive free freight shipping under the applicable shipping terms.
Returns
Eligible returns may be requested within 30 days from delivery, subject to the applicable return policy and product conditions.
Warranty
DualDrive Motors provides a 5-year engine warranty where applicable, subject to the written warranty terms supplied with the order.
Contact Support
For product, order, shipping, return, or warranty questions, send a message through the Contact Us page.
Getting Help With an Engine
For used engines, also review the product condition, photographs, included components, specifications, and any product-specific notes before ordering.
Order Support
For an existing order, include your order number and explain the issue clearly. For freight deliveries, keep shipping documents and photographs if there is visible damage.
Policy & Privacy Resources
Review our Privacy Policy and Cookie Policy for information about privacy and website technologies.
Need More Help?
Use the Contact Us page. Phone number and physical address information will only be added after they are provided and confirmed by DualDrive Motors.