1. Freight Shipping

Automotive engines and other heavy products may ship by freight rather than standard parcel service. The shipping method depends on product weight, dimensions, destination, and the order.

2. Shipping Charges

Orders over $2,500 qualify for free freight shipping where the order and destination meet the applicable freight terms. Orders below that threshold may have shipping charges calculated according to the product and destination. Alaska, Hawaii, international destinations, remote locations, and special delivery requirements may require an individual freight quote.

3. Processing & Handling

Orders are processed after payment and order details have been confirmed. Handling time can vary based on inventory status, product preparation, verification, and carrier scheduling. Any available estimated handling time will be communicated with the order.

4. Transit & Delivery Estimates

Freight transit times depend on the carrier, destination, route, weather, holidays, and other transportation conditions. Delivery estimates are not guaranteed unless a specific guaranteed service has been agreed to in writing.

5. Crating & Protection

Heavy automotive products are prepared for freight transport using appropriate protective packaging or crating based on the product and shipment requirements. Customers should inspect the packaging before opening whenever practical and photograph any visible damage.

6. Delivery Requirements

Freight delivery may be curbside unless another service has been arranged. The carrier may contact the customer to schedule delivery. An adult may need to be present to receive and sign for the shipment depending on the carrier and destination.

Customers should verify that the delivery location can safely receive a heavy automotive product and that any required liftgate, residential, appointment, or accessorial service is arranged before shipment.

7. Inspect Your Shipment

Before signing for delivery, inspect the packaging and visible condition of the shipment. If there is visible damage, document it with photographs and note the damage on the delivery receipt when permitted by the carrier. Keep the packaging and shipping documents until the issue is resolved.

8. Damaged Shipments

If a shipment arrives damaged, contact DualDrive Motors promptly with your order number, photographs, and a description of the damage. Do not discard damaged packaging. We will review the issue and coordinate the applicable carrier claim, replacement, repair, or refund process.

9. Tracking

Tracking information is provided when available from the carrier after the shipment is prepared and accepted for transport. Tracking availability and scan frequency vary by carrier.

10. International & Special Destinations

International, Alaska, Hawaii, remote-area, residential, liftgate, and other special freight requirements may involve additional charges or arrangements. Confirm the shipping terms and applicable charges before the order is finalized.

11. Address Accuracy

Customers are responsible for providing accurate delivery information. Address changes after shipment may result in carrier charges or delays. Contact DualDrive Motors as soon as possible if delivery information needs to be corrected.

12. Returns & Warranty

Shipping terms do not replace the Return Policy or the applicable Terms of Service. Eligible returns are generally subject to the 30-day return period from delivery. DualDrive Motors also provides a 5-year engine warranty where applicable, subject to the written warranty terms for the order.

13. Contact

For shipping quotes, delivery questions, tracking, freight requirements, or receiving assistance, contact DualDrive Motors using the current contact information published on the website.